Refund policy

Return & Refund Policy

Every Gift Voyage item is made to order just for you, personalized or not. Because of this, all sales are final, and we can not accept returns or exchanges if you change your mind, order the wrong size, or no longer want the item.

When we make it right
If we made a mistake, we will fix it. We will replace your item or give you a full refund if:

• The item arrives damaged or defective
• The item has a printing or production error
• You received the wrong item, size, or design
• Your personalization does not match what you entered at checkout

How to report a problem
Please check your order when it arrives. Contact us within 14 days of delivery with your order number and a clear photo of the problem. We will review it and reply with a solution. In most cases, you will not need to send the item back. If we do need it back, we will send you a prepaid return label.

Please check your personalization carefully before you place your order. We print exactly what you enter, so we can not replace items with spelling or other errors that were in the order as it was submitted.

Items we can not refund

• Items with no production error, including change-of-mind orders
• Sale items and gift cards
• Damage from normal wear, misuse, or weather after delivery

Refunds
If we approve a refund, we will send it to your original payment method within 10 business days. Your bank or card company may take a few more days to post it.

Questions
If you have a question about your order, contact us and we will be happy to help.